Returns & Exchanges
At Spy Shop, we stand behind our high-tech surveillance gear with a 30-day satisfaction guarantee. If your equipment is defective or does not meet your operational requirements, we offer streamlined returns for a full refund or exchange.
Initiate Request
Log into your account and submit a Return Merchandise Authorization (RMA) request through our secure portal to receive your unique tracking code.
Secure Packaging
Place the item in its original packaging including all manuals, cables, and accessories to ensure full credit eligibility.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Inspection & Refund
Our technical team will inspect the hardware for data security and functionality before processing your refund to the original payment method within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing